pollo is as pollo does

I'm currently on a phone survey about fast food, and the person on the other end is a complete idiot. He keeps talking about El Pollo Loco, but he says, "El Polo Loco," like he's never heard the commercials or has never been exposed to the Spanish language before.

And it's not like he said it once or twice. It was mentioned in every other query. Actually, it seems as though the survey could have been sponsored by the chain itself; there were at least fifteen questions about its quality and appeal.